Resource Management Team Leader

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more onour website about how we transform work and how people feel about it, so our customers and their people can thrive.

Job Description

The Resource Management Team Leader plays a critical leadership role within the RMO, ensuring the efficient and timely allocation of resources across all project types. This role oversees day to day staffing operations, drives global process consistency, manages whitespace, and serves as the primary escalation point for conflicts and complex staffing needs.

Key Responsibilities

• Be the independent staffing engine forProfessional Services business.
• Lead daily staffing operations and ensure high quality, consistent execution.
• Drive value proposition withinRMO and business stakeholders.
• Support operational KPI's by driving utilization and filling bench time
• Own and improve the global staffing process.
• Oversee staffing for all project and service types.
• Ensure staffing requests are fulfilled within the 3 day OLA.
• Oversee a seamless conflict & escalation process for staffing customer engagements

Demand Planning from project backlog and pipeline

• Provide capacity planning insights to enable a balanced pool of resources
• Support pipeline planning and forecast future needs.
• Provide early visibility of upcoming capacity requirements.

Reporting & Management Insights

• Create and evolve reporting to provide Services leadership with advanced staffing insights.
• Ensure reporting is seamless and easy for both users and Resource Managers.

Using AI and automation

• Optimize efficiency within our tools and processes.
• Explore AI and automation within tooling in line with industry best practices.
• Remove inefficiencies and make RMO faster & easier to do business with.

Success Measures

• OLA compliance
• Capacity planning outputs
• Business stakeholder satisfaction
• Optimized & clean staffing processes
• Effective conflict and escalation management

Qualifications

• Experience leading or coordinating a Resource Management, Workforce Planning, or Scheduling function within a Professional Services environment, ideally in an ERP, SaaS, or enterprise software business.
• Demonstrated people leadership experience, with the ability to coach, develop, and motivate Resource Managers or Planners in a delivery-focused organization.
• Proven capability managing resource demand and supply across multiple projects, customers, and timelines in a fast paced, customer facing environment.
• Strong understanding of Professional Services delivery and financial drivers, including utilization, capacity planning, margin, and forecasting.
• Experience partnering closely with Delivery, Sales, Customer Success, and Finance to enable successful project outcomes.
• Hands on experience using PSA / resource management tools and strong analytical skills using Excel, reporting, and dashboards.
• Comfortable working in a matrix, multi stakeholder environment, balancing competing priorities and driving decisions through influence.
• Experience supporting global or multi country delivery models, including nearshore/offshore teams or partner resources (desirable).

Additional Information

A chance to participate in the development of an international leading software firm. At Unit4, you have the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment. Enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.

Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they all are seen as a real value to the company. We guarantee a fair consideration for employment, without discrimination. Thats why we make our hiring decisions solid based on merit, qualifications and current business needs. We invite you to be a part of this diversity and join our community!

Take a look at some of the other great opportunities at Unit4.