Resident Support Volunteer - BTAS

The role

In partnership with the Bridge Project, Waythrough provides 50 dispersed homes across Bradford, offering homeless single women and their young children safe, secure and accessible accommodation. As a resident support volunteer, you would assist in meeting residents' needs at Bradford's Temporary Accommodation Service (BTAS)

Tasks may include

• Deliver person-centred support
• Promote safety, dignity, and empowerment for tenants
• Provide high-quality accommodation that promotes stability, recovery and long term independence.
• Work with Staff to take residents to appointments.
• Be a point of contact for residents' concerns.
• Share any concerns about residents with a staff member.
• Respect peoples' differences.
• Work within agreed professional boundaries at all times and in line with Waythrough policies and procedures.

Skills we would like you to bring to the role

• Good IT skills
• Good written communication skills
• Attention to detail
• Ability to keep a track of multiple tasks and report back on progress
• Non-judgmental towards people with lived experience
• Confident to contact people by email / phone
• Good timekeeping
• Able to work as part of a team, on own initiative and to instruction
• Understanding of Waythrough - information is available on our website
• A genuine interest in being part of the mission and vision of Waythrough

Ability to maintain professional boundaries, adhere to Waythrough policies and media guidelines, engage in supervision, and complete relevant training.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy:

• Discounts from various schemes
• Training and personal development
• A chance to make a real difference in people's lives
• Free induction and role specific training
• Support from experienced staff and regular supervision
• Opportunities to meet new people and develop your confidence
• Reimbursement for travel and agreed expenses
• Valuable experience that can support your personal or career development

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

To support you in the application process you can email if you need adjustments or support to apply.

Closing date

Closing date: - position closed for applications.