Resident Services Manager

We are seeking the Resident Services Manager to support the delivery of exceptional resident services across a thriving Build to Rent residential community. You'll over see daily operations, support a resident services team, and ensure a seamless, welcoming and professional experience for all residents.

Key Responsibilities

• Support onsite Resident Services team.
• Manage day to day resident enquiries, complaints and feedback with professionalism.
• Support the planning and delivery of residents events to build a sense of community.
• Ensure accurate reporting, record keeping and compliance with policy and procedures.

Requirements

• Previous management/leadership experience in BTR, residential property, hospitality, or hotels is essential.
• Strong customer service skills with the ability to remain calm and solutions-focused under pressure.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent organisational and time-management skills.

About You

• Has a confident and proactive approach to fast paced customer facing environments.
• Natural leadership style enabling you to motivate a team while maintaining high standards.
• You're highly organised, detail-oriented, and take pride in ensuring residents feel valued, safe, and supported.

If you're passionate about delivering outstanding resident experiences and want to be part of a growing and dynamic team, we'd love to hear from you.