Resident Services Delivery Manager

REPORTING TO: Head of Services

RESPONSIBLE FOR: Resident Services Officers, Housing Engagement and other resident-facing roles as required

PURPOSE OF POSITION

Are you passionate about delivering excellent services and creating positive experiences for residents? We are looking for an experienced and motivated Resident Services Delivery Manager to lead the delivery of high-quality, resident-focused services that make a tangible difference to people's lives.

In this pivotal role, you will provide leadership and oversight to resident-facing teams, ensuring services are responsive, efficient, and aligned with the organisation's values and customer service standards. You will play a key role in driving service performance, managing resident feedback and complaints, promoting a culture of continuous improvement, and ensuring residents' voices influence how services are designed and delivered.

The successful candidate will be a confident leader with strong people management skills, a customer-focused mindset, and the ability to use performance data and resident insight to improve outcomes. This is an excellent opportunity to join an organisation committed to delivering exceptional services and building strong relationships with the communities it serves.

Please note: Shortlisting will take place on a rolling basis while the advert remains live, so early applications are encouraged. Candidates selected for interview will be required to complete an assessment as part of the selection process.