Resident Service Assistant

Job Title: Resident Service Associate
Location: North West London
Type: Permanent

Working Pattern

This role operates on a Friday to Monday rota, covering shifts between 7am and 7pm.

Overview

We're looking for a welcoming and proactive Resident Service Associate to be the friendly face of a beautiful building. You'll support residents with day to day queries, help keep the building running smoothly and make sure the environment always feels safe, tidy and well cared for.

Key Responsibilities

• Be the main point of contact for residents, visitors and contractors.
• Support move-ins, inductions and general building enquiries.
• Carry out regular checks around the building and report issues quickly.
• Help monitor building access, deliveries and safety procedures.
• Keep accurate handovers and maintain clear communication with the team.
• Assist with community updates, notices and occasional events.

What We're Looking For

• A genuine people-person with strong customer service experience.
• Someone reliable, organised and confident handling busy situations.
• Clear communication skills and a friendly, approachable manner.
• Good IT skills and comfort using digital systems.
• A team player with great attention to detail and a proactive attitude.