Resident Liaison Officer(Internal)

CLC, part of Axis CLC, is a national maintenance and refurbishment provider supporting clients across the healthcare, defence, leisure, heritage, commercial and education sectors. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we deliver responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment services through a UK-wide operational network and long-established regional presence.

CLC is delivering a long-term programme of planned maintenance and refurbishmentworkscoveringBrampton, Huntingdonworking across occupied residential properties.We'relooking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme.

This role is critical in ensuring clear communication, managingexpectationsand supporting residents, particularly those who may be vulnerable, throughout the works.

WhatYou'llBe Doing

• Acting as the primary point of contact for residents during planned refurbishment works

• Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins

• Providing clear,timelyand empathetic updates on works,programmesand access requirements

• Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated

• Managing and resolving resident concerns and complaints professionally and sensitively

• Liaising closely with site managers,operativesand client representatives to minimise disruption

• Maintainingaccuraterecords of resident interactions,feedbackand actions

• Supporting smooth delivery of works by ensuring resident communication aligns with site activity

• This role requires strong interpersonal skills,empathyand the ability to manage challenging situations calmly and professionally.

AboutYou:

• Previousexperience as a Resident Liaison Officer within social housing or construction

• Experience supporting planned works, particularly kitchens, bathrooms,paintingor refurbishment programmes

• A strong, empathetic approach when working with residents, including vulnerable individuals

• Awareness of dementia-related challenges and experience supporting residents withadditionalneeds

• Excellent communication and interpersonal skills

• Strong organisational skills and attention to detail

• A proactive, solution-focused mindset

• A full UK driving licence (essential)

What We Offer

• Salary up to £27,000per annum
• Companyvechile+ fuel card
• Bonus scheme (eligible after 1 years' service)
• Pension scheme and life assurance
• 25 days' holiday + bank holidays
• Perkbox(discounts, perks & wellbeing offers)
• 1 paid volunteer day
• £2000 refer-a-friend bonus after the referee passes probation
• Opportunities for development and progression across Axis CLC

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare,defenceand commercial property. We value reliability,qualityand social impact, and offer meaningful work with real opportunities to grow.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.