Resident Liaison Officer

About the Role

We are looking for a dedicated and motivated Resident Liaison Officer to join our team. In this vital role, you will make a real difference to the lives of our residents while developing your career in property services.

Responsibilities

• Engage with customers through newsletters, meetings, visits, and open days.
• Ensure residents are kept informed of works, processes, and any changes or updates.
• Provide excellent customer care and aftercare, ensuring works are completed to a high standard.
• Manage expectations and communication between residents, clients, and our operations teams.
• Handle potentially challenging situations with empathy, professionalism, and resilience.

Qualifications

• A full UK driving licence and access to a car are essential.

Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.