Resident Liaison Officer

About the Role

We are looking for Resident Liaison Officers / Tenant Liaison Officers with a social housing background to join our team at Connollys. The role involves liaising with residents and housing associations regarding refurbishment works across North Yorkshire, including Bradford, Halifax, Leeds, and Huddersfield.

About the Company

Connolly is a leading construction refurbishment company, guided by family values. We provide housing services to local authorities and housing associations throughout the Northwest, North Wales, and West Yorkshire, specialising in kitchen and bathroom refurbishments.

Responsibilities

• Liaising with residents about the works being undertaken on their property
• Contacting neighbourhood housing associations and establishing working relations with them
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Monitoring customer complaints and resolving any potential issues
• Monitoring customer satisfaction

Qualifications

• Excellent communication and problem solving skills with strong interpersonal abilities
• Confident, polite, and courteous in all communications and relationship building with residents, clients, and site operatives
• Ability to work independently and as part of a team
• Excellent organisational skills and a strong work ethic
• Good IT skills with competency at Microsoft Word and Excel
• Full clean driving licence

Benefits

We offer an attractive rewards package that includes a comprehensive pension, generous holiday entitlement, and additional benefits such as training and development.

Equal Opportunities

We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief, or sexual orientation.