Resident Liaison Officer

Do you have a background in hospitality, travel, or customer service? Are you great with people, solving problems, and going the extra mile to ensure a positive experience? If so, we want to hear from you!

At Axis, we pride ourselves on delivering excellent service to residents and communities. We're looking for Resident Liaison Officers (RLOs) who can bring their people skills, patience, and commitment to help us make a real difference.

As a Resident Liaison Officer, you'll be the friendly face between residents and our teams, ensuring they feel supported, respected, and informed at all times. Covering patches across W10, E1 and E2.

You will:
Build strong relationships with residents and provide a first point of contact.
Help resolve issues and complaints quickly and professionally.
Keep residents updated on repairs, works, and progress in their homes.
Support vulnerable people and make sure their needs are understood.
Organise resident meetings, consultations, and community events.
Promote Axis's commitment to customer care and continuous improvement.

You don't need housing experience - we're looking for people with the right attitude, empathy, and customer focus. If you've worked in hotels, airlines, travel services, or any role where you've dealt with customers in a fast-paced environment, you could be a perfect fit.

We need someone who is:

• Friendly, approachable, and confident with people.
• Calm under pressure and great at solving problems.
• An excellent communicator (both face-to-face and in writing).
• Organised, proactive, and able to work independently.
• Flexible to travel and hold a full driving licence.

• Be part of a supportive team where people come first.
• Make a difference in local communities.
• A role where no two days are the same - you'll be out meeting people, solving problems, and building trust.
• Full training provided to help you succeed.

At Axis, we celebrate diversity and value people from all backgrounds. If you're passionate about customer service and ready for a rewarding new challenge, we'd love to hear from you.