Resident Liaison Officer

The Vacancy

WPS are recruiting a Resident Liaison Officer to join our newly awarded SHDF Retrofit contract in Oxfordshire. This is a flagship programme delivering energy efficiency upgrades to over 800 properties,

.As an RLO, you'll be the key point of contact for residents throughout the retrofit journey, ensuring clear communication, minimal disruption, and a positive customer experience. You'll work closely with the site team and report into the Project Manager, supporting delivery of PAS2035-compliant works including EWI, roof insulation, windows and doors, solar PV, and air source heat pumps

Key Responsibilities

• Act as the main liaison between residents and the site team
• Schedule appointments and communicate work programmes
• Handle queries, concerns, and complaints with empathy and professionalism
• Support the delivery of retrofit works to PAS2035 standards
• Maintain accurate records and contribute to compliance documentation

Ideal Candidate

• Previous experience in planned works or retrofit projects preferred
• A driving license is a must due to travel
• Strong communication and organisational skills
• Ability to work independently and as part of a team
• Familiarity with social housing environments is a plus

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:

• Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.