Resident Liaison Officer - Temporary

Resident Liaison Officer - Cambridge - Temporary

Are you a confident communicator who enjoys being out and about rather than stuck behind a desk? Approach Personnel are recruiting a Resident Liaison Officer for a temporary position supporting works across Cambridge.

This is a fully field-based role - you'll spend around 95% of your time out in the community, visiting residents, delivering information and arranging access for contractors.

THE ROLE:

You'll act as the key point of contact between the project team and local residents, ensuring people are informed, heard and supported throughout the works.

WHAT YOU'LL BE DOING:

• Visiting residents door-to-door to explain upcoming works
• Delivering letters, notices and appointment cards to properties
• Collecting resident feedback, concerns and access preferences
• Booking and confirming appointments for surveys and contractor visits
• Logging all resident interactions and reporting back to the project team

WHAT WE'RE LOOKING FOR:

• Strong communication skills
• Confident and professional face-to-face
• Experience in customer service, housing, or community engagement (desirable)
• Ability to handle difficult conversations calmly and professionally
• Good organisation and able to self-manage a busy field-based schedule
• Basic IT and record-keeping skills
• Full UK driving licence and own vehicle (MANDATORY)