Resident Liaison Officer - Retrofit Delivery

Salary: £32,000.00 - £37,000.00 per year

Location: Hurn office

• Deliver the right outcome for our customer in a safe and timely way.
• Support our customers through our Homes and Place retrofit programme.
• Act as the main point of contact for the customer throughout the process, listening and understanding their needs and concerns, whilst keeping the Homes and Place Programme Lead updated with progress and any challenges faced.
• Ensure all information provided to customers is clear and consistent, to avoid any confusion or misunderstanding and to minimise any concerns they may have.
• Review and regularly maintain the customer engagement plan to ensure all information is accurate and up to date.
• Attend site meetings, events, appointments with customers, contractors or stakeholders as required.
• Work collaboratively with stakeholders to explore opportunities to transform our services and customer experience.
• Identify and elevate risks, issues, and dependencies as appropriate and propose solutions to resolve.
• Provide support enabling the team to produce regular briefing notes and reports.

• Solid experience within a busy customer focused role, ideally within the housing sector.
• Some understanding of building maintenance terminology.
• Understanding of retrofit and its impact on people living in their homes.
• The ability to manage your own workload.
• Strong communication skills.
• A full driving licence and car is required.
• Basic DBS check will be undertaken for the successful candidate.

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and life cover at 4x salary
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including gym memberships and access to a 24/7 virtual GP service