Resident Liaison Officer - Refurbishment

An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic partnership team.

Based in our Nottingham office and reporting to the Senior Resident Liaison Officer, you will play a vital role in supporting the successful delivery of social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure a positive and consistent customer experience throughout the programme of works.

You will manage the end-to-end resident journey, from pre-start visits and profiling through to ongoing communication, handling queries or complaints, and providing aftercare following completion. You will also maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and stakeholders.

We are looking for an experienced Resident Liaison Officer who is organised, proactive and confident engaging with a wide range of people. You will have experience working on planned maintenance programmes and a good understanding of project delivery within social housing.

Strong communication, customer service and administrative skills are essential, along with confidence using Microsoft Office. Experience of EasyBop systems would be an advantage.

• Bonus entitlement based on performance KPIs
• Holidays - 26 days
• Life Assurance
• Pension
• Private medical insurance
• Ability to purchase additional holiday
• Access to discount portal
• Cycle to Work scheme and the Lovell Way to EV
• Digital GP
• Employee assistance programme
• Sharesave scheme

Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams.