Resident Finance Credit Controller

Job Purpose:

The Resident Finance Credit Controller reports to the Sales Ledger Resident Finance Manager.The position holder is responsible for ensuring invoices are collected within the agreed payment terms; the production of accurate and timely reconciliations and dealing with invoice queries - some of which are of a complex nature.

There is also a requirement to fulfill other ad hoc day-to-day duties in order to ensure effective, efficient and accurate financial operations, whilst complying with company policies and procedures to ensure that a high level of customer service is upheld at all times.

Accountabilities

• Reconciliation of Resident's Sales ledger accounts and Housing associations.


• Collating and banking all Residents Finance cheques.


• Resolve unallocated cash balances on a timely basis.


• Receiving calls from sites/ LA helping resolve queries.


• Requesting evidence of mileage after we have invoiced.


• Communicating the queries with the BUFC's and updating it in the 'List to be resolved'


• Production of an updated analysis of overdue debt.


• Chasing invoices by phone or email to reduce the debtor balances and debtor days.


• Setting up new Standing order and renewing the existing ones annually/when necessary.


• Reducing the number of customers who are paying by cheques and encouraging them to set up S/O or to pay by BACS.


• Resolving invoice and billings queries and referring internally, as required, for timely resolution.


• Sending out communication to customers as per the Business needs.


• To understand and apply GDPR when dealing with customers and data recording/storage.


• Assisting with internal and external audit requirements as instructed.


• The position holder will be expected to build and maintaining good relationships with customers by understanding their operations and determining how best to ensure payment terms are met.


• Supporting Senior Management with query/invoice/payment updates.


• Building relationships with internal and external stakeholders.


• To ensure monthly cash and overdue debt KPIs are achieved.

Personal Characteristics

• Personally, aligned with our core values and beliefs; Empowering, Friendly, Positive, Person- centred, and Innovative


• The ability to cope with deadlines and priorities work demands whilst remaining professional and focused.


• Organised and methodical.


• Adaptable to change in a fast-paced dynamic environment.


• Excellent communication skills and an ability to liaise appropriately with stakeholders and customers at all levels including cross function Department Managers.


• A team player with a collegiate attitude and willingness to help others and go beyond their formal role.

Experience and Skills Required:

Essential:

• Proven experience and knowledge of the processes of allocations.


• Reconciliation skills between Bank, Sales Ledger and understanding of when accounts have been allocated incorrectly and how to resolve them.


• Intermediate Excel experience (Pivot table, Formulas, V-Look up, Conditional formatting).


• Demonstrable capabilities to produce accurate and timely reconciliations of debtor and sales ledger accounts.


• Previous experience of dealing with complex ledgers.


• Excellent communication skills and record of accomplishment of building strong relationships with customers.

Experience and Skills Desirable

• Credit control experience with NHS/Public sector.


• Minimum five years Credit control/Accounts Receivable experience

The job description is subject to change as the role evolves.