Resident Experience Manager

Set the standard in premium living at Essence Communities Preston and lead with impact, vision & JOY as our Resident Experience Manager!

Join the next generation of rental living. Help shape a community, not just a building.

Are you ready to take the next step in your property career and be part of Australia's rapidly growing Build to Rent (BTR) movement? If you're passionate about creating exceptional resident experiences, driving leasing performance, and contributing to a vibrant, community-focused environment, this could be the perfect opportunity for you.

What is Build-to-Rent (BTR)?

Build to Rent is reshaping Australia's rental landscape by offering residents long-term security, flexible leasing, and professionally managed homes within a single ownership model. Residents enjoy a premium rental experience-streamlined leasing, on site service teams, high quality amenities, and a genuine sense of belonging.

Who Are We?

At WeAreLiving, we're on a mission to reshape the Build to Rent experience in Australia, placing generosity and care at the heart of everything we do. Guided by our vision to be the most resident centric BTR offering in the country, we build long, meaningful relationships, deliver excellence in every detail, and embrace fresh thinking that makes a positive impact. We create homes where residents can rent with ease and live with joy.

The Opportunity: Resident Service Manager - WeAreLiving Preston

Join us as we open our new Preston community in Melbourne's North. As Resident Service Manager, you will lead and inspire, ensure the highest standards of resident experience across the property, and oversee daily operations. You will play a key role in driving performance, operational excellence, and resident satisfaction, while championing community engagement and innovative initiatives that strengthen the WeAreLiving brand. This role is ideal for someone with strong leadership skills, operational experience, and a passion for delivering premium customer service in a property or community environment.

Responsibilities

• Champion resident engagement through events and initiatives that boost satisfaction and retention.
• Drive ancillary income with tailored programs and services aligned to resident needs.
• Oversee front of house operations, leasing activities, and move in/move out processes for a seamless experience.
• Ensure compliance, monitor KPIs, and provide insights to improve resident experience and financial performance.
• Foster a welcoming community while maintaining high standards for property presentation and safety.

About the Property: WeAreLiving - Preston

Located just 10 km from the Melbourne CBD and positioned on Time Out's Best High Street in the World, WeAreLiving Preston is a design led, amenity rich BTR community. This 16 storey mixed use development includes 292 residences, three retail spaces, and seven office suites, supported by:

• A resident lounge
• Fully equipped gym
• Co working areas with bookable meeting rooms
• Private rooftop dining spaces
• Communal terrace and pet play zone
• Purpose built for modern renting, it delivers convenience, comfort, and connection in equal measure.

About You

You are a confident, approachable, and experienced leader with a strong background in property management or customer facing roles. You have the skills to manage a team, oversee operations, and drive exceptional resident experiences.

• Proven experience in property management or a strong transferable background.
• Leadership skills with the ability to manage and inspire a team.
• Excellent communication, organisational, and problem solving abilities.
• Knowledge of rental processes and legislation (or willingness to learn).
• Positive, people first mindset.
• Class 1 or Class 2 Licence to conduct Real Estate business in VIC preferred, Assistant Agent Certificate at a minimum.
• Unrestricted Australian working rights.

EEO and Safety Statement

UniLodge Living Group, and our brands, are committed to providing a safe, respectful, and inclusive workplace. We require all candidates to declare any history of being investigated for or engaging in gender based violence, in line with the National Higher Education Code to Prevent and Respond to Gender based Violence.

We are an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment where every individual's unique experiences and contributions are valued.

If you're ready to be part of something exciting and help bring WeAreLiving Preston to life, we'd love to hear from you. This is your chance to influence a community, shape resident experience, and play a defining role in the next era of rental living.