Leave us your email address and we'll send you all the new jobs according to your preferences.

Resident Experience & Complaints Manager

Posted 1 day 13 hours ago by East End Homes Limited

Permanent

Full Time

Call Centre / Customer Service Jobs

London, United Kingdom

Job Description

East End Homes is seeking a compassionate Complaints Manager to lead our resolution team at Resolution Plaza. You will champion the Housing Ombudsman's Complaints Handling Code, guide two Complaints Officers, and focus on improving the customer journey through smarter tech.

You will analyze case data to identify trends, restore resident confidence after delays, and drive continuous service improvements while supporting a positive, values-driven culture.

Email this Job

Apply Now

ShortList

Recommend to a friend