Residence Receptionist Part Time

This is a unique opportunity for an experienced administrator to support the delivery of high-quality student and accommodation services across our halls of residence at University of the Arts London.

As a Residence Receptionist, you will be the first point of contact for students, staff and visitors, providing a welcoming and efficient reception service. Your role will involve responding to in-person enquiries, receiving contractors, visitors and guests, issuing work permits, managing keys and supporting the check-in and departure processes. You will also be responsible for a range of administrative duties, from coordinating the post management system and managing telephone and inbox queries to processing invoices, purchase orders and all-resident communications.

In addition to your reception and administrative duties, you will provide essential support to the Residence Manager and the wider Halls Management team by taking minutes, managing diaries, and organising meetings or events when required.

This role involves travel between designated halls and other university sites across London. Flexibility is essential, as you may be required to work varying shifts and some weekends between July and September.

About you

To succeed in this role, you will need previous customer service experience and a strong command of Microsoft Office applications, alongside proven experience of minute taking and diary management.

Experience with financial or procurement processes and a familiarity with accommodation management software would also be advantageous.

Strong organisational, communication, teamwork and problem solving skills are essential, as is the ability to work independently and manage tight deadlines while working under pressure.

We are committed to providing a safe and secure environment for all students, staff and visitors. As this role requires you to work with children, young people and/or vulnerable adults, a satisfactory Enhanced DBS check is required.

If you have any general questions or have accessibility needs, please contact

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to answer some competency questions to demonstrate your suitability. Our recruitment process involves: application, shortlisting, assessment/interview, offer, onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours' notice.

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits - please check our careers site/Canvas for further information as conditions and exclusions apply:

• 31 days of annual leave and 2 days off to volunteer plus bank holidays
• Flexible and Dynamic working options available from the first day
• Discounted Medical Insurance including Digital GP service, therapies, in patient and day case treatment
• Free counselling and advice via our Employee Assistance Programme (EAP)
• Sector leading Equal Parental Leave policy (6 months full pay for both parents)
• Defined benefit LGPS pension scheme
• In house training and development including apprenticeships and free places on creative courses
• Interest free loans on travel and tech, discounts on gym memberships, nursery fees, eye care and much more
• Various opportunities to attend student shows and exhibitions

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That's why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.