Reservations Supervisor

Expect the unexpected

Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.

A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.

What's in it for you as Reservations Supervisor:

• Up to £38,500 including Tronc
• Cashback healthcare cover scheme
• Employee Assistance Programme access
• Career development with recognised training providers
• Generous friends and family rate across Iconic Luxury Hotels / L&R Hotels
• 25% discount on all food and beverage across Iconic Luxury Hotels
• Team breakfast available as well as meals on duty
• Employee recognition awards throughout the year
• Wellbeing and engagement calendar of events
• Cycle to work scheme and safe bike store
• Season ticket loan support
• Refer a friend incentive
• Team social events
• Seasonal gifts

Reservations Supervisor - About You

• Previous experience working within hotel reservations department
• Opera Cloud knowledge would be an advantage
• Be able to remain calm under pressure in order to deliver the best guest experience
• A natural ability to sell our products and services, as well as a keen eye for detail
• Strong organisational skills and ability to prioritise tasks
• Confidence in your written and spoken English language to ensure our guests are dealt with in a polite and professional manner at all times

The key aim of the Reservations Supervisor role is to maximise the revenue and profitability of the room sales for The Mayfair Townhouse through high standards and product knowledge

Responsibilities of the Reservations Supervisor

• Liaise with the Central Reservations team daily for guest requests and correspondence checks
• Ensure accurate reservation entered checks by reviewing Suite, high rate, long stay and multiple room reservations
• Work closely with the onsite Sales Manager sharing potential leads & repeat guest details whilst being the point of contact for VIP bookings from the L+R Commercial team
• Promote a proactive overbooking culture to maximise hotel occupancy & limit 'no show' reservations by ensuring all reservations have valid credit cards in advance
• Attend the daily briefing providing updates on revenue targets, room availability, VIP arrivals etc. to the operational departments
• To be the onsite point of contact for group bookings ensuring accurate rooming lists, rates & billing throughout the stay
• Ensure any outstanding group balance is shared with the organiser on the day of departure for prompt payment
• Deal with VIP bookings from the GM, ILH or ownership and liaise with Hotel/Duty Managers to ensure all teams are aware
• Attend weekly operations meetings ensuring the operational team have all the relevant information for VIP guests to deliver a wonderful experience

We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.