Reservations Manager/ Venue Host

About Us:

At No35. Mackenzie Walk, we pride ourselves on providing an exceptional experience for our guests. Our vibrant atmosphere, carefully curated drinks, and dedicated staff make us a favourite destination for office workers, locals and visitors to the Canary Wharf estate. We are seeking a dynamic and organized Reservations Manager/Host to join our team and help us maintain our high standards of service.

Job Description:

Key Responsibilities:

Reservations Management:

- Utilise the Collins platform to manage and organise reservations efficiently.

- Respond to reservation enquiries via phone and email, ensuring all customer needs are met.

- Maintain up-to-date reservations information and communicate with staff regarding seating arrangements and special requests. Liaising directly with our sales manager on any substantial bookings

Guest Hosting:

- Greet guests warmly upon arrival and assist with seating arrangements.

- Provide information about the menu, special offerings, and any upcoming events.

- Ensure guests have a pleasant dining experience by checking in periodically and addressing any concerns promptly.

Phone Competency:

- Answer phone calls in a professional and friendly manner, providing accurate information about reservations, menu items, and general inquiries.

- Handle booking changes or cancellations efficiently while maintaining a positive guest experience.

- Collaboration:

- Work closely with the bar, floor and kitchen staff and management to ensure smooth operations and a cohesive team environment.

- Assist with training new staff on the reservation process and guest hosting duties as needed.

- Help Sales Manager with local activations and events.

Qualifications:

- Previous experience in a similar role in the hospitality industry is preferred.

- Proficiency in using reservation management systems, particularly Collins, is a plus.

- Excellent communication skills, both verbal and written.

- Strong organizational skills and attention to detail.

- Ability to multitask in a fast-paced environment while maintaining a positive attitude.

- Flexibility to work set hours from Tuesday to Saturday, 12 PM - 8 PM.

Why Join Us?

- Be part of a passionate team dedicated to creating memorable experiences for our guests.

- Opportunity for growth within a thriving establishment.

- Competitive pay and employee benefits.

If you are a motivated individual with a passion for hospitality and a knack for organization, we encourage you to apply for the Reservations Manager/Host position at No.35 Mackenzie Walk.