Reservations Manager

• Set clear performance expectations and conduct regular coaching, development and reviews.
• Foster a culture of teamwork and guest focused service.
• Ensure accountability, engagement and collaboration across the reservations team and wider sales environment.
• Maintain a calm, confident leadership presence, inspiring professionalism and pride in service.

Product

• Deliver a seamless, personalised reservations journey aligned with the hotel's positioning to include standalone reservations, group gatherings, sports teams and golf groups.
• Oversee the accurate setup and maintenance of rates, packages and products within the PMS.
• Regularly review packages, third party (OTA) rates and availability to ensure we optimise opportunities for growth.

Planning

• Oversee the day-to-day operation of the reservations department, ensuring accuracy and efficiency
• Monitor pick-up patterns, cancellations, and market trends
• Work closely with the Hotel Management on forecasting, pricing strategies and availability.
• Proficient user of PMS, CRS, and Channel Manager systems.
• Ensure accurate data capture and ongoing management of guest profiles and market segmentation to support high-quality database integrity, targeted mailshots, and long-term repeat business growth.

Profit

• Maximise room revenue through effective inventory control, upselling and rate optimisation.
• Support standalone reservations, group and golf bookings and bespoke packages to drive incremental revenue.
• Maximise upselling and cross-selling performance in line with commercial objectives.
• Minimise errors and rate discrepancies through strong attention to detail and bill auditing.
• Proven experience as a Reservations Manager or Senior Reservations Supervisor within a luxury or four/five-star hotel/resort.
• Strong understanding of revenue management principles and luxury guest expectations.
• Confident user of PMS and reservations systems, ideally Guestline/Rezlynx (Opera, Guestline, or similar)
• Commercially astute, highly organised, and analytically minded.
• A calm, professional leader who performs well under pressure.
• Passionate about luxury hospitality and personalised service.
• Must have the right to work in the UK.

LOCATION

Tewkesbury Park, Gloucestershire, GL20 7DN

SALARY

£35,000 per annum

HOURS

40 hours per week, to include weekends and evening viewings.

GREAT RANGE OF BENEFITS

• Clothing Allowance
• Day off on your birthday after 1 year
• Company sick pay after a qualifying period