Reservations Agent

As a Reservations Agent of the Reservations team at 11 Cadogan Gardens, 20 Cadogan Gardens and The Chelsea Townhouse - the only Relais and Chateaux properties in London - you are the reason our Guests keep coming back for more.

11 Cadogan Gardens & The Chelsea Townhouse are truly distinctive. Set in the heart of Chelsea, these two luxury boutique properties combine classic London elegance with a warm, residential feel, offering guests an experience that is both refined and personal.

Iconic Luxury Hotels offer the following benefits to employees:

• Monthly service charge
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
• Exclusive team rates with Relais & Chateaux properties worldwide
• Exclusive team rates with London & Regional properties worldwide
• Discounts on spa treatments and products
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Special gifts based on length of service
• Team referral programme
• Health cash plan
• Access to our employee assistance programme
• and so much more.

As a Reservations Agent, you will play a key role in maximising revenue and delivering an exceptional first impression of the hotel. You'll be responsible for handling guest enquiries and bookings with confidence, accuracy, and a strong focus on conversion, ensuring every interaction reflects our luxury standards.

• Maximise revenue and profitability across rooms, food & beverage, and special events through effective sales and upselling
• Maintain strong product knowledge of 11 Cadogan Gardens, 20 Cadogan Gardens & The Chelsea Townhouse and confidently promote all services and facilities
• Identify guest needs and convert enquiries into bookings, upselling where appropriate to secure the best outcome
• Take full ownership of all reservations from enquiry through to confirmation, ensuring accuracy at every stage
• Respond to all enquiries on the same day, with brochure enquiries handled within 24 hours
• Maintain accurate records across all systems, ensuring all booking details are correctly inputted and stored
• Work collaboratively with operational teams to ensure guest preferences and requests are communicated effectively
• Ensure all interactions align with the standards set out in the Mystery Guest Report
• Maintain awareness of hotel budgets and targets, supporting revenue goals through proactive selling

• A confident communicator with a natural ability to engage and build rapport
• Strong organisational skills and attention to detail
• A proactive, sales-driven mindset with a focus on delivering results
• Ability to work efficiently in a fast-paced environment
• A team player with a flexible and collaborative approach

If you enjoy the pace and energy of a busy hospitality environment and take pride in delivering both service and results, we'd be pleased to hear from you.