Reservations Agent

Are you ready to be part of something exceptional? Firmdale Hotels invites you to embark on an exciting journey as a Reservations Agent at our prestigious Number Sixteen Hotel.

As a Reservations Agent, you will play a pivotal role in ensuring our guests receive the highest standard of service from the moment they inquire about their stay. Your vibrant personality and exceptional communication skills will shine as you engage with guests, providing them with all the information they need to make their visit truly memorable.

Responsibilities:

• Handle reservations with finesse, ensuring accuracy and efficiency.
• Showcase your in-depth knowledge of our hotel rooms and facilities, offering tailored recommendations to guests and external agents.
• Collaborate seamlessly with our front office team to maintain a smooth operation.
• Embrace our commitment to excellence by delivering outstanding customer service with every interaction.
• Thrive in a fast-paced environment, demonstrating resilience and adaptability under pressure.
• Uphold our standards of excellence by paying meticulous attention to detail in all aspects of your work.

What you Need:

• A customer-focused mind-set, with a passion for creating memorable experiences.
• Warmth and charisma that radiate in every interaction.
• Exceptional communication skills, both verbal and written.
• A knack for organization, ensuring no detail is overlooked.
• The ability to work effectively within a team, contributing to a positive and collaborative work environment.

What We Offer:

• Competitive hourly rate of £16.00 to £17.50, inclusive of service charge.
• Access to Wagestream, our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• And much more

Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.