Reservations Agent - Cobham and Croydon

Job Description - Reservations Agent - Cobham and Croydon (HOT0CG1M)

Job Number

HOT0CG1M

Work Locations

Hilton Croydon Hotel, 101 Waddon Way, Purley Way, Croydon CR9 4HH

This role can be based either in Croydon or Cobham.

Responsibilities

• Receive and convert incoming enquiries to achieve targets and maximise revenue.
• Process any administrative tasks related to incoming reservations, including deposits, no shows and correspondence.
• Seek opportunities to increase sales and conversions within the team.
• Consistently execute an up selling approach to room types and additional services such as dinner reservations and spa treatments.
• Build strong relationships with customers to fully understand their needs.
• Promote Hilton Honors enrollments.
• Arrange and carry out accommodation related show arounds when required.
• Display a high level of administrative skills, IT systems knowledge and guest communications skills.

Preferred Qualifications

• Background in administration with basic skills in Word, Excel, Outlook and PowerPoint.
• Good organisational skills.