Reservations Administrator

Shifts: 8 hour shifts between the hours of 08:00 - 20:00 Monday to Friday and 1 Saturday in four 08:00 - 16:00 on a rota basis.

Are you an organised, detail-oriented individual with a passion for providing outstanding customer service? KIMS Hospital, the largest independent hospital in Kent, is looking for aReservations Administratorto join our Reservations Team.

You will be responsible for liaising with patients, medical secretaries, consultants, and private medical insurers to coordinate and complete all booking requirements for inpatients, outpatients, and imaging services. You will play a vital role in ensuring the smooth running of clinical services while maintaining the highest standards of patient care and support.

We make sure rotas are shared well in advance, so you can plan your personal time and maintain a good work-life balance.

Key Responsibilities

• Manage bookings via telephone, email, and written correspondence using standard booking forms.
• Coordinate closely with internal departments and external contacts, including consultants and medical secretaries.
• Provide patients with clear booking information and pre-appointment instructions.
• Set up outpatient and radiology clinics, updating clinic lists and liaising with medical secretaries as needed.
• Maintain a patient-first approach, ensuring their experience and well-being are at the centre of all booking activity.

Who We Are Looking For

• A good level of general education (equivalent to 3-5 GCSEs at grade C or above).
• Proficient IT skills, including Microsoft Word and Excel.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise workload.
• Previous experience in a similar customer/client-centric Reception or administrative role.
• Medical typing or medical secretarial skills.
• Experience with Radiology patient information and booking systems.
• Previous experience working in a Private Healthcare environment.

Why Work at KIMS Hospital?

At KIMS Hospital, we recognise that our people are our biggest asset. We strive to ensure our employees feel happy, supported, and valued, both in and out of the workplace. Our comprehensive benefits package is designed to support your emotional, financial, and physical well-being:

• 33 days annual leave (including bank holidays) plus extra time off for your birthday
• Free secure staff parking
• Private health insurance
• Life assurance
• Up to 40% off selected KIMS Hospital services
• Employee Assistance Programme
• Retail discounts and cashback
• Discounted gym membership
• Free eye test

KIMS Hospital is proud to be an equal opportunities and Disability Confident employer. We are committed to building a diverse and inclusive working environment that reflects the communities we serve.

All offers of employment are subject to proof of the right to work in the UK and the receipt of a satisfactory DBS Certificate. For more information about DBS checks, please visit:

Before your interview, take the time to research your potential new employer, finding out about their company values and what you might expect working there. Have a clear travel plan ready for the day of the interview, allowing extra time for possible delays - being punctual will allow you time to gather your thoughts and check your notes. And don't forget to bring the appropriate ID with you.

Making a good first impression will get your interview off to a great start. It shows you are taking your application seriously and that you are diligent and conscientious. Dress smartly and make sure you are well presented. In no circumstances should you be chewing gum and your mobile phone should be switched off.

Take reassurance from knowing that your interviewer can often be as nervous as you. Be polite, honest and open, maintaining eye contact with them. Talk as clearly and confidently as you can and if you don't understand a question, ask for clarification. When answering, focus on positive experiences and be prepared to go into detail about your previous positions and your future aspirations.

There will be opportunity for you to ask questions about the organisation and the role. Take this chance to ask about things that are important to you. Such as, what is expected of you in the first 6 months? Or, what training opportunities are there? Or, what has the interviewers experience of working for the company been like? It's an excellent way of showing genuine interest.

It's important to leave the interview on a positive note. If you haven't already discussed it, you may want to ask when you can expect to hear about their final decision. When it is time to leave, smile and thank them for seeing you. Shake hands firmly and confidently, and if you have enjoyed discussing the job, tell them.