Reservation Agent 60%-100% (H/F)

Around a dozen luxury hotels in Switzerland and France belong to Michel Reybier Hospitality.
In the world-famous resort of Zermatt, the hotel portfolio includes the traditional Mont Cervin Palace (5 S), the trendy new Schweizerhof (4 S), and the historic Monte Rosa (4 ).

For our central reservations office, we are looking for a motivated Reservation Agent (m/f) to join us on a permanent contract, starting immediately!

JBRP1_CH

Introduction

• Sales conversations, acceptance and processing of written and telephone reservations

• Correspondence in German, English, and French

• Advising guests on prices and room categories

• Creating and updating reservations

• Preparing offers, confirmations, etc., in German, English, and French

• Checking provisional bookings and following up accordingly

• Monitoring and filing correspondence

• Maintaining and updating guest profiles

Your main tasks

• Central staff accommodation located in the heart of Zermatt and Täsch

• Attractive employee, family & friends room rates, as well as various discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels)

• Access to a staff fitness room and a wide range of sports activities in Zermatt

• Use of the pool area during designated employee swim times

• Participation in our development program, which offers access to various training courses (for example, with the company Ritzy)

• Discounts on seasonal or annual ski lift passes with the Zermatt resident card

• For employees who are unable or prefer not to work both winter and summer seasons in Zermatt, we provide support - in collaboration with our partner hotels - to find a complementary position

Benefits

• Professional experience in a similar establishment in Switzerland and/or abroad

• Good verbal and written communication skills in German, English, and French

• Team spirit, flexibility, resilience, and a strong sense of responsibility

• Ability to stay organized and efficient even in busy or stressful situations

Your profile