Research Services Administrator

Research Services Administrator

An opportunity has arisen to join the Research Services function of a highly respected global law firm. This is a great role for someone that would relish the opportunity of being at the centre of a busy information service, keeping systems running smoothly, supporting key research tools, and ensuring colleagues across the firm have what they need to work effectively. For someone with an interest in legal information, it would be a great introduction to the sector.

Working closely with the Research Services team, you'll take ownership of a wide range of administrative and operational responsibilities that sit at the heart of the function. This is a varied role and it would particularly suit someone who is organised, methodical and enjoys problem solving in a fast-paced professional environment.

The core responsibilities and objectives of the Research Services Administrator include, but are not limited to:

• Manage onboarding and departure processes for new joiners and leavers
• Maintain access to online research resources, including passwords, user lists and process documentation.
• Support continuous improvement of internal procedures, including the use of AI tools.
• Troubleshoot login and access issues across research platforms.
• Administer the password management system, including user setup, resource creation and reporting.
• Maintain departmental portal pages on SharePoint.
• Update and manage records within the library management system (Sydney Enterprise).
• Order, catalogue and record new acquisitions; process invoices and Barclaycard statements
• Monitor subscriptions and resolve issues with vendors and publishers.
• Support daily library operations, including shelving, circulation, stock-taking and looseleaf updates.
• Respond to basic research enquiries, including domestic and international company searches.
• Fulfil book and article requests from across the firm.
• Contribute to ad-hoc information, process or resource-related projects as required.

To be a suitable applicant for this Research Services Administrator role, candidates will need to demonstrate the following:

• Seeking the opportunity of working in a research-focused or information-driven environment
• Highly organised, methodical and meticulous with strong attention to detail.
• Able to prioritise effectively and manage multiple tasks.
• Confident working both independently and as part of a close-knit team.
• Strong communicator, both in writing and in person.
• Comfortable interacting with colleagues at all levels.
• Dynamic, proactive and motivated, with a positive approach to problem solving.