Reprographics Team Leader

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Salary: £38,000 per annum, plus company benefits

Location: Document Production Centre 30 Old Broad Street, London EC2N 1HT

Contract: Full time, permanent

Shifts: 37.5 hours per week, Monday - Friday 9am-5:30pm with a 1-hour unpaid lunch break

Work model: Fully onsite

Williams Lea seeks a Reprographics Team Leader to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7,000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Reprographics Team Leader is responsible for overseeing the operational performance of their shift within the Digital Print Centre. This includes the effective management of Health & Safety, goods-in, warehousing, digital printing, finishing, despatch, and quality assurance. The role is pivotal in ensuring operational efficiency, meeting key performance indicators (KPIs), and supporting business objectives.

As a key team lead, this individual is also accountable for driving cultural and process improvement, leading by example, and supporting departmental managers during out-of-hours operations. The Team Leader is expected to ensure the consistent delivery of high-quality outputs while encouraging continuous improvement and employee development.

Key responsibilities

• Ensure shift activities are executed safely, efficiently, and in line with company standards
• Take ownership of work output-ensuring consistency, accuracy, and adherence to deadlines
• Monitor performance against KPIs and service level agreements (SLAs), reporting as required
• Promote a strong culture of quality, health & safety, and continuous improvement
• Drive operational excellence through effective use of equipment, minimising downtime through planned maintenance and quick resolution of breakdowns
• Provide hands-on support where needed to meet production demands
• Manage and motivate the team, setting clear expectations and performance targets
• Coach and develop team members through regular appraisals, feedback, and training initiatives
• Ensure smooth handovers between shifts and maintain clear communication across teams
• Handle user queries and complaints with professionalism, providing timely and constructive solutions
• Oversee workflow scheduling, team rotas, holiday planning, and sickness cover
• Ensure all administrative tasks and system entries are completed accurately
• Use management information systems effectively to monitor performance and identify opportunities for improvement
• Foster collaboration and maintain strong relationships with stakeholders, clients, and suppliers
• Proven experience within a reprographics or digital print environment
• Previous leadership or supervisory experience preferred
• Strong working knowledge of MS Office (Word, Excel, Outlook, PowerPoint) and Adobe Creative Suite
• Hands-on experience with print production equipment, including Fiery RIP, wide-format printing, foam board mounting, and laminating
• Strong understanding of print procurement and supply chain logistics
• Excellent communication, interpersonal, and team management skills
• Ability to prioritise tasks effectively and perform well under pressure
• Commercial awareness, including experience in managing budgets, invoicing, and month-end processes
• Strong problem-solving skills with the ability to manage and resolve conflict

Personal attributes

• Quality-focused with a critical eye for detail
• Organised and methodical in approach to prioritising work and managing resources
• Confident communicator, able to liaise effectively at all levels including with clients in corporate environments
• Proactive, self-motivated, and adaptable to a fast-paced and dynamic work setting
• Displays good judgement and maintains confidentiality with sensitive information
• Acts as a role model, demonstrating professionalism, initiative, and integrity at all times
• Committed to personal and team development

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Health Assessments
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).