Repairs Officer

Repairs Officer - Asset Management & Improvement (5 posts available)

Sandwell Council is seeking a proactive and customer focused Repairs Officer to join our Asset Management & Improvement service. In this role, you manage a team of operatives to help ensure the effective delivery of responsive repairs and maintenance across our housing stock, supporting safe, well maintained homes and excellent service for our tenants.

Key Responsibilities

• Manage and coordinate day to day housing repairs, ensuring works are completed to Sandwell MBC standards, specifications, and agreed timescales.
• Diagnose reported repairs, assess priorities, and raise accurate work orders for operatives and contractors.
• Carry out property inspections for responsive repairs, voids, disrepair cases, and compliance related issues, providing clear recommendations and follow up actions.
• Monitor progress of repairs, ensuring quality, value for money, and a strong "right first time" approach.
• Liaise with tenants, contractors, and internal teams to resolve issues, provide updates, and maintain high levels of customer satisfaction.
• Support void property turnaround by identifying required works and ensuring timely completion to re letting standards.
• Maintain accurate records using council systems and handheld technology, ensuring all data is up to date and compliant.
• Ensure all works adhere to health and safety, safeguarding, and regulatory requirements, reporting any concerns promptly.
• Contribute to continuous improvement by identifying service issues, recommending solutions, and supporting operational development.
• Manage resources responsibly, ensuring efficient use of budgets, materials, and contractor time.

About You

• Experience in housing repairs, property maintenance, or a related operational role.
• Strong diagnostic and problem solving skills, with the ability to assess repair needs and determine appropriate actions.
• Excellent communication and customer service skills, with a professional and empathetic approach.
• Confident managing a varied workload, working independently, and making informed decisions.
• Good understanding of health and safety, safeguarding, and compliance within a housing environment.
• Competent using mobile technology and digital systems to record work and access job information.
• A full UK driving licence is essential.
• Relevant technical knowledge or qualifications in property maintenance, building, or a related field are desirable.

Why Join Us

As a Repairs Officer, you will play a vital role in improving the quality, safety, and comfort of homes across Sandwell. You'll be part of a supportive team committed to delivering a reliable, customer focused repairs service that makes a real difference to residents' lives.

Benefits

• Competitive salary and pension scheme
• Generous holiday entitlement
• Ongoing training and development opportunities
• Employee benefits and wellbeing initiatives