Rent Support Officer

Role Overview

The Rent Officer will support the Income Management team by ensuring effective and efficient delivery of income management duties, including rent collection and arrears management for current and former customers.

Key Responsibilities

• Provide early intervention, guidance and assistance to customers who are struggling to meet rent or arrears payments.
• Work collaboratively with the Communities team and other colleagues to resolve arrears cases promptly and comprehensively.
• Ensure all formal arrears action is justified, proportionate and acted upon in line with current policies, procedures and legislation.
• Maintain accurate records of all customer interactions and actions taken.
• Support the implementation of arrears recovery procedures and enforcement of tenancy conditions.

Qualifications and Experience

• Experience in a similar role dealing with challenging situations and complex lifestyles.
• Knowledge of social housing, housing legislation and welfare benefits.
• Experience of implementing arrears recovery procedures and enforcing tenancy conditions.
• Good IT skills, including Microsoft Office 365.
• Strong problem solving and decision making skills.
• A valid driving licence, access to own vehicle with full MOT and insurance for business use.

Benefits

• Referral scheme
• Stakeholder pension scheme
• Up to 30 days holiday per year
• Annual volunteering days in local community
• Medical cash plan
• Birthday off
• £150 Perkbox allowance
• Cycle to work scheme
• Professional membership fees paid
• Financial education
• Travel season tickets loan scheme
• Savings clubs
• Training and coaching
• Counselling and well being programme
• Enhanced maternity and paternity leave

We promote a diverse and inclusive workplace. All qualified applicants will receive equal consideration under the Equality Act 2010.