Remote Call Center Supervisor

Overview

TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. Remote position, but candidate must reside in the Hampton Roads area.

Responsibilities

• Participate in efforts to improve overall performance
• Supervise and manage overall contact center operations
• Workforce Management and schedule management
• Quality assurance
• Performance management
• Reinforce training and coaching contact center agents
• Direct customer support, when needed
• Engage with client and respond to Government requests
• Other duties, as assigned

Qualifications

• HS diploma (or equivalent) is required.
• 4 years of contact center experience
• 2 years of contact center supervisor experience
• Must be able to obtain and maintain government agency suitability requirements as a condition of employment
• A reliable, hard-wired internet connection is required