Relief Mobile Merchandiser - Uxbridge

Selecta is the largest provider of unattended self serve coffee and convenience food in Europe, delivering a national service in the UK to roughly 3,500 businesses across diverse venues.

This role is for a Relief Mobile Merchandiser/Joy Ambassador, visiting multiple client sites daily to restock, clean, and maintain coffee or vending machines, and serve as a friendly client point of contact.

Responsibilities

• Fill and clean all vending machines to company guidelines at all times.
• Complete stock and cash controls across machines and on company vans.
• Fix occasional machine faults (e.g., cup jams, blocked mixing bowls) and report faults to the Service Desk.
• Report accidents, unfit foods and customer complaints to the Area Manager or Service Desk on the same day.
• Provide training to new starters and team members who need upskilling.
• Maintain high quality customer care in a courteous manner.
• Carry out regular audits and quality checks on Retail Merchandisers' machines as instructed by the Area Retail Manager.
• Share required follow up actions with the Retail Merchandiser and Area Manager.
• Report machines below Automatic Vending Association hygiene standards to the Area Manager.
• Follow all Health & Safety regulations.
• Be flexible and responsive to changes; maintain presentability at all times.

Qualifications & Requirements

• Right to work permanently in the UK.
• Good customer service and communication skills.
• Basic mechanical aptitude for troubleshooting machine faults.
• Ability to travel to multiple client sites and manage a mobile schedule.
• Willingness to undergo training and obtain certifications in Food Hygiene, Health & Safety, and Fresh Food Handling.

Benefits

• 25 days holiday per annum.
• Life assurance equal to 2 annual salary.
• Competitive pay rates higher than most competitors.
• Training and certification in Food Hygiene, Health & Safety, and Fresh Food Handling.
• 5 week paid sick leave.
• Clear career progression and development opportunities.
• Comfortable vans provided with no commuting cost; you take the van home.
• Company phone provided.

Working hours are mainly five days per week (Mon Fri), with coverage on Tues Sat and Sun Thu as required.

Selecta is committed to equal opportunities, diversity, and inclusion. Applications from all backgrounds and community sections are welcome.