Regulatory Services Scheduling Coordinator

Regulatory Services Scheduling Coordinator

Location: HU5 4EF

Hours: 37.5 hours a week

The Role

We are looking for a highly organised and detail-focused Regulatory Services Scheduling Coordinator to support the efficient delivery of health surveillance services. This role is key to ensuring bookings are managed smoothly from initial client contact through to service completion. You will coordinate appointments, optimise technician schedules, maintain accurate records, and provide a professional experience for clients throughout. Depending on business needs, you may support either Key Account Management or Standard Scheduling processes. Flexibility, strong communication skills, and the ability to manage both structured account relationships and high-volume scheduling workflows are essential.

Key Responsibilities Client Relationship Management

• Act as a dedicated point of contact for allocated key clients or as the first point of contact for clients following a sale.
• Build strong working relationships and understand client specific requirements.
• Provide a professional, welcoming, and efficient customer experience.
• Ensure service delivery aligns with agreed targets, expectations, and reporting requirements.

Booking and Scheduling

• Gather all required information to ensure accurate and effective service delivery.
• Create and manage bookings accurately within internal scheduling systems.
• Coordinate Occupational Health Technician availability and manage schedules effectively.
• Maximise technician productivity and diary utilisation while balancing client needs.
• Ensure technicians have the relevant documentation and information ahead of appointments.

End to End Service Delivery

• Take ownership of bookings from initial contact through to completion.
• Monitor booking progress and support the achievement of operational KPIs.
• Maintain accurate records with a high level of attention to detail.
• Gather client feedback where appropriate to support continuous improvement.
• Ensure all final interactions leave a positive and professional impression.

Skills and Experience

We are looking for someone who has:

• Strong communication and interpersonal skills.
• Excellent attention to detail and data accuracy.
• The ability to multitask and manage time effectively in a fast paced environment.
• Experience in a customer facing or telephone based role.
• Experience using scheduling software or CRM systems, which would be advantageous.
• A proactive, solution focused approach.
• Excellent organisational skills.
• The ability to work independently and as part of a team.
• A professional and confident telephone manner.
• A strong commitment to confidentiality and professionalism.