Regulatory Complaints Liaison (4 Days/Week, FTC)

A leading global insurance marketplace in Chatham is seeking a Complaint Liaison Associate to handle UK policyholder complaints by liaising with the Financial Ombudsman Service. The role involves ensuring effective communication between various stakeholders and requires strong negotiation skills. Successful candidates will have experience in managing complaints and the ability to make decisions based on operational needs, all while keeping composure under pressure. This position offers a flexible working model and various employee benefits.