Regulatory Casework Officer

Are you passionate about quality and delivering exceptional service to both colleagues and external stakeholders while driving service excellence across Scotland's crofting communities?

The Crofting Commission is responsible for regulating the crofting system and promoting the interests of crofting to ensure its future sustainability. This role sits within the Regulatory Team, which is primarily responsible for handling regulatory applications, notifications, and croft registration applications in accordance with crofting regulation.

The regulatory caseworker officer role involves primarily decision making on regulatory applications, managing individual caseloads, coaching, and supporting direct reports in casework processing, responding to enquiries escalated by casework administrators, corresponding with applicants, professional agents and external stakeholders, and updating information on the Commission's Register of Crofts. You will get to know a range of regulatory & registration processes and will receive legal, policy and procedural training. The job would suit someone who is eager to learn, enjoys investigating sources of information, can easily manage competing prioritiesand takes pride in delivering good customer service.