Regulated Support Agent, Level 3 - FCA Compliance

A training solutions provider in Coventry is seeking a Level 3 Regulated Support Agent to assist in maintaining customer loyalty while ensuring compliance with regulatory rules. The role involves managing escalated cases, responding to customer inquiries, and supporting compliance with the Financial Conduct Authority. Candidates should have at least one year of back-office experience in a relevant sector, alongside strong communication, analytical, and problem-solving skills. A competitive salary and benefits are offered.