Registration Officer - Ref: EE02326

Bereavement Services Registration Officer - Ref: EE02326

G6: £31,537 - £34,434 per annum

Hours: 37 hours per week (Monday - Friday)

Our Bereavement Services team is looking for a full time Registration Officer (37 hours per week) to assist with the day to day operation and management of the borough's crematorium and cemeteries. The post will be based at Streetly Crematorium. A uniform is provided.

Under the guidance of the Senior Registration Officer, you will work with our current team of Registration Officers to provide a comprehensive Registration Service within Bereavement Services. The role involves processing documentation related to burial, cremation and the purchase of memorials.

You will give advice, information and assistance in a sympathetic professional manner as the first point of contact for bereavement related enquiries from funeral directors and other industry professionals, families and the general public, via phone, email and in person. As part of the reception duties at Streetly, you will liaise with recently bereaved families, distribute ashes to family members or funeral directors if requested, and work in an environment where funerals take place daily.

• Excellent verbal and written communication skills
• Experience with the receipt, processing and reconciliation of payments
• Demonstrated sympathetic and caring manner from working in a sensitive environment
• Good organisational skills
• Flexible approach

Contact: Jane Preece or Sarah Unwin -

Closing date for applications: Monday 11th May 2026

Interviews will be held week commencing 2nd June 2026