Registered Manager - Home Care

Home Instead is looking for an experienced, professional and compassionate Registered Manager to lead our service and ensure the highest standards of care, compliance and operational performance.

Registered Manager - Home Care

Location: Office based
Salary: £42,000 - £45,000 per annum
Hours: 40 hours per week (8am 4pm or 9am 5pm)

About the Role

As Registered Manager, you will be accountable to the Directors and responsible for the overall day to day management of the service.

Your key responsibilities will include:

• Managing all aspects of the branch in line with CQC and regulatory requirements
• Ensuring safe, effective and high quality care for all clients
• Overseeing scheduling to ensure all client calls are covered in advance
• Maintaining 24 hour service availability via an on call rota
• Implementing systems to monitor quality and performance
• Managing the full care process from initial enquiry to ongoing service delivery
• Ensuring accurate record keeping and compliance with Policies and Procedures
• Handling safeguarding concerns, complaints and incidents appropriately
• Building strong relationships with clients, families and external professionals
• Contributing to networking and business development activity

People Management

You will be responsible for the recruitment, training and ongoing development of all staff, including:

• Recruiting high quality Care Professionals and office staff
• Managing onboarding, induction and mandatory training
• Conducting supervisions, observations and annual appraisals
• Monitoring performance, retention and engagement
• Ensuring staff work within Home Instead standards and Codes of Conduct
• Supporting a positive, motivated and professional team culture

Quality and Compliance

A key part of the role is ensuring full compliance and excellent standards of care, including:

• Carrying out client assessments, care planning and reviews
• Conducting regular quality assurance visits and checks
• Ensuring continuity of care and effective matching
• Maintaining up to date records on the Care Management System
• Implementing and reviewing policies, procedures and risk assessments
• Ensuring compliance with Health & Safety and safeguarding requirements

What We're Looking For Essential Criteria

• Proven experience as a Registered Manager within domiciliary care
• Strong knowledge of CQC regulations and compliance
• Excellent leadership and people management skills
• Highly organised with the ability to prioritise and work under pressure
• Outstanding communication and relationship building skills
• Strong IT skills and experience with care management systems
• Relevant qualification or willingness to work towards this

Key Attributes

• Professional, resilient and solution focused
• Customer focused with a passion for high quality care
• Logical, organised and able to meet deadlines
• A confident decision maker and team leader

Why Join us?

Home Instead is a leading provider of high quality, relationship led care. We pride ourselves on our values, our supportive culture and our commitment to excellence.
This role offers the chance to truly make a difference, lead a dedicated team and help shape the future growth of the service.
We are committed to safeguarding and promoting the welfare of adults. This role is subject to an enhanced DBS check.