Regional Service Manager

As part of the global SWARCO Group, we develop cutting edge technologies for intelligent, sustainable, and efficient mobility ecosystems worldwide. From advanced traffic management to EV charging, our work reduces congestion, enhances safety, and minimises environmental impact. Join our collaborative team, innovating for smarter, greener cities globally.

What you will do

The UK team has a vacancy for a Regional Service Manager - with the aim of support and developing our staff across the South of the UK (Southeast & South West) ensuring we are able to safety and efficiently deliver to our customers.

You will also:

• Monitor and manage the financial health and service profitability of the Region including Service Revenue, Margin Delivery/Maintenance.
• Audit the service engineers, ensure that they have stock control, tools availability and engineer utilisation.
• Maintain constant contact with our customers to handle all issues, receive feedback on our performance and discuss performance improvement processes.
• Ensure compliance with company and client policies and procedures while liaising with Technical Support and provide constructive and positive support.
• Develop your regional team of Field Service Engineers, fostering their skills and career growth. Take accountability for all training plans and records.

What we are looking for

• Previous experience in a Service Delivery/ Supervisory position - leading a technical team.
• A broad knowledge of products and ability to delegate tasks to team members to ensure the successful delivery of projects.
• Ability to build and use reports to ensure adherence to share the projected project delivery including project timeline, budget, etc.
• Works well under pressure and can communicate with different stakeholders.
• Ability to provide Technical Support and provide constructive and positive support.

What we offer

As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive:

• Company Car Mobile Phone
• 25 days holiday, plus the option to purchase holiday.
• Additional Day's Leave - Birthday
• Employee Assistance Programme
• Employee discounts portal - Perkbox
• Life assurance

Interested?

Please apply by clicking on the link below and share your details. Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.

We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.