Regional Operations Manager

A leading, cleaning-led facilities services provider is looking for a commercially astute Regional Operations Manager to take ownership of a high-profile retail portfolio spanning the South East, South West, London, the Midlands and the East of England. This is a senior, client-facing leadership role with genuine autonomy.

The Opportunity

• Full ownership of a circa £4.5m P&L across a portfolio of retail shops and retail/business parks, Birmingham down to Bristol
• Lead a team of 3 Area Managers, plus a wider matrix structure managing multi-site and subcontracted resource
• A portfolio of genuinely prestigious accounts; including a major high-street retail name, a large international fashion brand (30-40 stores, recently re-secured), automotive showroom sites and shopping centre locations
• Senior stakeholder exposure; you'll be the face of the business with client leadership teams and managing agents, run through a structured cadence of site visits and Quarterly Business Reviews rather than daily site attendance
• A cleaning-led role with security as a complementary, secondary discipline on some contracts

What You'll Bring

• A strong track record in retail cleaning-led FM / soft services, ideally with P&L responsibility of £2.5m or more
• Experience managing multi-site teams and subcontractors across a wide geography, within a matrix reporting structure
• Commercial astuteness and the confidence to challenge clients and managing agents constructively while upholding standards
• Strong, resilient people leadership; staff and subcontractor management is central to this role
• A full UK driving licence and willingness to travel extensively; a base within the Milton Keynes / wider Home Counties corridor would suit the territory well

This client is open-minded on candidate profile; equally interested in established Regional/Operations leaders with a long FM track record and in up-and-coming operators ready for their next step up.

What's On Offer

• Fully electric company vehicle
• A high-profile, senior role with real scope to shape a growing retail portfolio