Regional Manager

An exciting opportunity has arisen for a Regional Manager to assist the Head of Clinical Operations in the management of the nursing care homes owned by the award-winning Macklin Care Homes in Northern Ireland.

This is a multi-site role covering the region of Northern Ireland, where you will be responsible for each facility's performance, quality monitoring, introduction of quality improvement initiatives and working closely with the home managers to provide leadership and oversight, ensuring delivery of high-quality care and compliance within the regulatory framework.

As Regional Manager, you will have a passion to drive business performance, to assist managers to achieve financial targets and explore new opportunities, alongside providing a safe and effective care service. You will have the ability to lead and develop the home managers to achieve their full potential and succeed to the highest standards.

This position will assist the Head of Clinical Operations in all aspects of their role. The position of Regional Manager will be wide and varied to include Reg 29 visits, Audit and Assurance, development of Clinical Excellence and may involve temporary management of a Home in the absence of a manager to ensure continuity of the service delivered.

This role will be based at Head Office, Belfast, but will also involve travel throughout Northern Ireland. Travel will be as required, dependent on business needs.

About The Role

Company Background:

The Macklin Group, established in 1980, is a family-run business employing approximately 600 people in the Hospitality and Care sectors. The Group incorporates Malone Lodge Hotel & Apartments, Belfast; Ratheane Care Home, Coleraine; Leabank Care Home, Ballycastle; Arlington Care Home, Belfast; Parkmanor Care Home, Dunmurry; Milesian Manor Care Home, Magherafelt; and Our Lady's Care Home, Belfast.

Having recently commenced expansion and redevelopment of Milesian Manor Care Home and the purchase of Our Lady's Care Home, this role has been created to assist the Head of Clinical Operations. The Regional Manager will have a keen interest in delivering quality care across all the Homes and will work closely with the Nurse and Deputy Nurse Managers.

The Regional Manager will understand the importance of building a strong team and developing positive relationships in order to motivate staff. The role will provide excellent leadership, management skills and experience in the Care Home sector. The Regional Manager must have strong communication and interpersonal skills and be able to interact well with each home manager.

The success of the Macklin Group is directly attributable to its core values and good family ethos, yet it has the dynamic environment to challenge and develop the very best people. Having won numerous awards in recent years, the Group has been recognised for its commitment to Talent Management and Employee Engagement, twice winning prestigious CIPD awards. The Group, which was named the 2017 Northern Ireland Best Family Business to work for, is committed to its staff and aims for continuous improvement. Other accolades include Investment in Training Awards and Northern Ireland Nursing Home of the Year, alongside the individual recognition that many of our staff have been awarded.

This is an exciting opportunity to join a new role within the Group and contribute to the continued growth and development of the Company.

Role Purpose:

To support the Head of Clinical Operations in their role and to ensure quality assurance throughout the group.

Duties and Responsibilities:

• To promote the highest standards of care and service, ensuring quality standards are maintained.
• Ensure all Homes within Macklin Care Homes deliver the highest standards of patient care through the effective, efficient and safe running of the nursing homes, ensuring the settings are compliant with the standards of all regulatory bodies.
• Ensure business growth and profitability are maximised across the region
• Risk management for activity across care facilities, including meeting all legislative requirements
• Quality monitoring in each site to ensure that a high standard of care is being delivered to our residents following a best practice model, so that we are the market leader and preferred care provider.
• Monitor standards of practice in the care facilities using audits and supervision, and report on expectations, take corrective actions and share learning outcomes.
• Act as a relationship manager with clients, maintaining a positive relationship as well as discussing and resolving any escalated issues.
• Work closely with internal and external stakeholders to support company development opportunities.
• Work closely with home managers and HR to ensure we have the right people in the right roles at the right time.
• Assist with HR related activities as and when required, including team recruitment, staff development or disciplinary procedures.
• Maintain and improve clinical quality by ensuring staff adhere to all policies, practices and regulations.
• Policy and Procedure management throughout the group and sharing of best practices.
• Monitoring and addressing training and development needs throughout the group.
• Managing, investigating and recording all incidents, emergencies and complaints received in accordance with standard procedure.
• Support the achievement of occupancy targets.
• Ensuring maintenance & Implementation of Company policies on all external stakeholders for health & safety, environment, fire regulations, infection control, emergencies, safe custody of residents' money, etc.
• Engage with relevant stakeholders to develop and implement a sales and marketing plan.
• To be proactive in researching ideas and best practices to continue to improve the Home.
• Understand the competitor landscape to ensure the Home maintains its competitive advantage and to identify gaps in the market.
• Ensure professional knowledge is up to date in line with NMC registration and revalidation, sharing current developments in all relevant aspects of nursing care across the group.
• Represent the Company at events.
• To perform related duties and specific projects as assigned by Management to contribute to the overall aims of The Macklin Group.
• Produce reports and other management information to monitor trends and plan ahead.
• Applying relevant knowledge and experience of working across multi-site services, managing people and being capable of dealing with a range of managerial issues/problems that may arise. You should have experience working in a fast-paced role, exceeding targets.
• Due to this being a regional role, a full UK driving licence is essential with access to a vehicle.
• The nature of the job will change as the needs of The Macklin Group develop. This will require a considerable degree of commitment, flexibility and adaptability of the successful candidate.

N.B. THIS JOB DESCRIPTION WILL BE SUBJECT TO REVIEW IN THE LIGHT OF CHANGING CIRCUMSTANCES AND MAY INCLUDE ANY OTHER DUTIES AND RESPONSIBILITIES AS MAY BE DETERMINED IN CONSULTATION WITH THE JOB HOLDER. IT IS NOT INTENDED TO BE RIGID

Required Criteria

Skills Needed

About The Company

Macklin Care Homes have been caring for people for over 30 years. We have taken our experience over all those years to bring the very best of our knowledge and our expertise to you. We are not just another Care Home, we are family-first and treat everyone we come into contact with as one of our very own. From staff to residents, to relatives and suppliers - we are all one big caring community!

We have 6 Care Homes based throughout Northern Ireland:

• Arlington, Our Lady's and Parkmanor Oaks, Belfast
• Milesian Manor, Magherafelt
• Ratheane, Coleraine
• Leabank, Ballycastle

Our vision is to have a real, positive impact on the lives of people within our local community. We aim to be the trusted provider for care that families choose with confidence. Through our dedication, passion and commitment, we care with heart, creating an environment where people feel safe, loved and respected. Our vision is for Macklin Care Homes to be the preferred choice in the community-where people know they are in the best hands.

Company Culture

Can you make a real difference to the lives of others? We are always looking to recruit great people to work in care, and in return, we will bring out the best in you!

At Macklin Care Homes, you will work as part of an award-winning team who are valued for their contribution, with opportunities for career development, as well as a friendly and rewarding working environment.

Our residents are at the heart of our homes; we are inspired not only by their stories and experiences of years gone by but also by knowing we are making a real difference in their lives.

We are guided by a strong set of core values that shape everything we do. These values help us build a culture of respect, care and dedication, ensuring that our residents and their families are always at the centre of our efforts.

We are proud of our values and unique positive culture that we live by each and every day. If you are a compassionate person who cares with heart, we would love to hear from you!

Company Benefits

As a family-run organisation, we live and breathe our core values of treating people really well, trust, dedication and continuous development.

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