Regional KYC Operations Manager

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role Overview

The Regional KYC Operations Manager is responsible for the end-to-end management of AML/KYC service delivery from Limerick, including strategy execution, capacity planning, and regulatory readiness. The role ensures consistent, high-quality KYC reviews through strong governance, effective controls, and a culture of accountability and compliance across all Limerick based KYC teams.

Key Responsibilities

• Provide strategic direction for KYC operations in Limerick, ensuring alignment with Northern Trust's global AML strategy, regulatory expectations, and enterprise risk appetite.
• Act as the accountable owner for AML/KYC services delivered from Limerick, ensuring appropriate governance, controls, escalation mechanisms, and management oversight.
• Oversee end-to-end KYC delivery across onboarding, periodic reviews, event-driven reviews, and client exits.
• Ensure consistent, high quality KYC reviews across all teams, meeting agreed SLAs, KPIs, quality standards, and regulatory expectations.
• Maintain accountability for AML risk associated with services delivered from Limerick, ensuring risks are identified, assessed, mitigated, and escalated appropriately.
• Ensure compliance with global AML regulatory requirements across all jurisdictions supported by Limerick-based teams.
• Partner closely with Compliance, Risk, Audit, and Legal to support internal audits, regulatory examinations, and assurance activities.
• Oversee implementation of regulatory change impacting KYC processes, ensuring timely, consistent, and effective adoption.
• Provide oversight of workload distribution, capacity planning, and resourcing to support business growth, regulatory change, and volume fluctuations.
• Ensure effective issue management, root cause analysis, and sustainable remediation of control gaps or performance issues.
• Lead, develop, and mentor KYC leaders, including Team Leads and equivalent roles, building a strong leadership pipeline.
• Set clear performance expectations, objectives, and accountability frameworks for management teams.
• Drive talent development, succession planning, and retention strategies for critical KYC roles in Limerick.
• Build and maintain strong stakeholder relationships.
• Act as a senior escalation point for complex, high risk, or sensitive KYC matters.
• Represent Limerick AML operations in global governance forums, senior leadership committees, and regulatory-driven initiatives as required.
• Support global initiatives to enhance AML/KYC operating models, technology adoption, and process efficiency.

Qualifications

• Extensive experience in AML/KYC operations within financial services (5 years plus).
• Deep expertise in AML/KYC regulations, global regulatory frameworks, and industry best practice.
• Strong understanding of AML/KYC operating models, governance frameworks, and first line risk ownership.
• Proven senior leadership capability with strong people management and talent development experience.
• Experience engaging with auditors, and senior compliance stakeholders preferred.