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Regional IT Service Delivery Lead (UK, Europe & MEA)

Posted 9 days 20 hours ago by Whereby

Permanent
Full Time
Other
Glasgow, United Kingdom
Job Description

Clyde & Co is seeking an IT Customer Service Manager (UK, Europe & MEA) to lead a team of Local Support Technicians and external providers, ensuring high-quality IT support across regions. You will drive ticket management, service performance, stakeholder relations and ongoing service improvement.

The role requires strong leadership, collaboration with IT leadership and a customer-focused approach. The ideal candidate will have experience in service desk operations, KPI analysis, vendor

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