Regional Host - Property Management - Lloyds Living

Job Title: Regional Hosts

Department: Customer Operations - Property Management

Location: Luton - Cambridge / Worcester - Oxford / Maidstone - Margate

Hours: Full-time

Driving licence required: An EV company vehicle will be provided and charger installation paid for; therefore a home EV charger must be installed at your address.

Role Purpose

Build and manage customer relationships and support the lettings, inspection and management of developments across your region. Act as the key point of contact for customers from viewing through to move in, inspection through to move out, ensuring exceptional customer service and operational efficiency.

Key Responsibilities

• Customer Service & Engagement: Create amazing experiences across viewings, move in days, mid term inspections and move outs. Gain residents' respect and support through outstanding service and professionalism; report and resolve issues in a timely and professional manner.
• Onboarding: Host viewings and open house events with potential customers; gather and record viewing feedback before posting to the PMS to aid reporting.
• Guide customers through the application processes and answer any questions.
• Conduct in person Right to Rent checks where needed.
• Draft inventories for future move ins and host the home move appointments with our customers.
• Undertake mid term property and development inspections with customers; report on condition and any maintenance required to property management.
• Conduct void inspections, including property hand overs, water flushing and insurance checks.
• Attend move out appointments with vacating customers and draft the check out inventories.
• Act as eyes on the ground for the centralised property management team to check completion of works or dip testing quality of workmanship.
• Health & Safety Compliance: Ensure buildings meet all health & safety requirements and fire risk assessments; proactively maintain a secure, safe, and successful estate.
• Stakeholder Collaboration: Build strong relationships with management companies, developers, agents, and internal teams; assist in delivering all key performance targets relating to asset and tenancy management.

Essential Requirements

• Experience of residential property inspections, lettings or property management.
• Passionate about delivering the highest level of customer service.
• Excellent written and verbal communication skills with ability to engage at all levels.
• Possess a UK driving licence and ability to travel within region.
• Proactive self starter and disciplined lone worker with strong organisational skills.
• Ability to remain calm and controlled under pressure.
• Understand and act upon customer needs to maintain company reputation.

Desirable Skills

• Comfortable working in a changing environment.
• Growth mindset and willingness to try new approaches.
• Good range of IT skills.

Benefits

• Generous pension contribution of up to 15%
• Annual performance related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days' holiday with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

We especially welcome applications from under represented groups. We're disability confident. If you'd like reasonable adjustments to be made to our recruitment processes, just let us know.