Regional Customer Relationship Manager

Barchester is recruiting a Regional Customer Relationship Manager to join one of our divisions. We seek a professional sales professional to support this region in increasing occupancy. This is an excellent opportunity to work with an exceptional management team to ensure the success of first-class care homes in the region.

Barchester is an industry-leading care provider, holding some of the best quality ratings among large care home providers in the UK, with a focus on providing residents with exceptional quality care.

REWARDS PACKAGE:

• Attrative salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Wellbeing support and Best Doctors Service
• Opportunities for career development within a supportive team

RESPONSIBILITIES:

• Managing enquiries to improve conversion rates and achieve occupancy targets
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting marketing activities to generate enquiries, drive conversions, and increase occupancy
• Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:

• Proven sales and marketing experience, preferably in healthcare (not essential)
• Ability to analyze data using Salesforce or similar CRM applications
• Self-motivated and target-driven
• Interpersonal and professional qualities
• Confident user of Microsoft Office (Excel, PowerPoint)
• Full UK driving license

NEED TO DO:

• Represent Barchester and our state-of-the-art home professionally and friendly
• Manage all sales activities for the home
• Engage with potential residents via phone and tours
• Understand resident and relative needs and feedback
• Respond to sales enquiries promptly
• Generate leads and identify marketing opportunities
• Maintain a contacts database

Barchester values our team and their contributions. If you seek a career with growth opportunities in a supportive environment, Barchester is an empowering and rewarding employer.