Regional Change Manager (UK/Europe)

We are seeking an experienced project and change management professional to lead the successful delivery of operational and strategic initiatives across our final mile 2-person delivery business in the UK & Europe. This is a new role created to help take the business forward towards the 2030's. As a key member of the leadership team, you will oversee a small team of project managers, ensuring that all projects-from depot launches to technology rollouts-are delivered on time, on budget, and to the highest standards.

This is a hands-on leadership role, ideal for someone who thrives in a fast-paced, customer-focused logistics environment, and can balance strategic oversight with operational execution.

Key Responsibilities

• Lead the Change Team across the business, developing best practices, governance frameworks, and standardised reporting.
• Prioritise and resource manage the projects
• Oversee the delivery of a wide range of projects including new depot launches, route optimisation rollouts, system integrations (TMS/WMS), and customer onboarding initiatives.
• Collaborate with operational, IT, commercial, and customer service teams to ensure project alignment with service-level and performance objectives.
• Manage, mentor, and develop a team of project managers, ensuring high standards in project delivery.
• Identify and manage project risks, dependencies, and resource requirements, ensuring effective mitigation strategies are in place.
• Monitor project performance through KPIs and dashboards; ensure continuous improvement in delivery outcomes.
• Serve as the escalation point for major project issues and stakeholder alignment.
• Report regularly to senior management on project status, risks, benefits, and return on investment.
• Foster a culture of accountability, collaboration, and operational excellence.

Required Skills & Experience

• Minimum 5+ years of project management experience, with 2+ years in a leadership or PMO role.
• Strong leadership skills to guide and motivate project teams built from individuals from across the business, and experience in managing and developing project management / change teams.
• Proven success delivering projects in logistics, transport, or last-mile delivery environments, preferably 2-person home delivery or white-glove services.
• Solid understanding of final mile operations, including scheduling, customer experience, and third-party contractor networks.
• Strong stakeholder management and communication skills, with experience engaging across departments and external partners.
• Experience working with delivery technologies (e.g., TMS, WMS, routing systems, customer apps).
• Excellent problem-solving and organisational skills; confident managing multiple workstreams simultaneously.
• Proficient in project management software (e.g., Microsoft Project, Smartsheet, Asana, Trello).
• Knowledge of both agile and waterfall methodologies.

It's an exciting period of growth in our business, if you'd like to join and help lead the change, apply today and our recruitment team will be in touch.