Refrigeration Subject Matter Expert (SME)

Smart Hub Refrigeration Technical Performance Engineer

Location: Midlands
Full-time Permanent
Salary: UP to £55,000 depending on experience
Arcus FM

Are you an experienced refrigeration expert ready to drive innovation and technical excellence across a national client portfolio? Arcus FM is looking for a Smart Hub Refrigeration Technical Performance Engineer to join our forward-thinking team.

This is a dynamic opportunity for a technically skilled and forward-thinking professional to make a real impact by supporting the evolution and continuous improvement of refrigeration solutions across both chemical and natural systems.

What You'll Do

As a key member of our technical performance team, you'll:

• Provide technical support across the business and to clients regarding chemical and natural refrigeration systems.
• Drive upskilling, best practice, and ensure compliance with client specifications.
• Conduct site audits to ensure optimal performance of new and existing systems.
• Support technical triage and trade-impacting issues in line with client SLAs.
• Lead root cause analysis and deliver actionable rectification plans.
• Collaborate on service improvements to reduce energy usage, van rolls, and carbon impact.
• Contribute to BER and dilapidation assessments.
• Act as a technical interface between Arcus, our clients, and service providers.
• Deliver training and support to field engineers and operational teams.

What You'll Bring

Qualifications (Essential):

• NVQ Level 3 in Refrigeration or equivalent
• City & Guilds 2079 F-Gas Certification
• CO Refrigeration Qualification
• BS7671:2018 Electrical Installations
• Full UK Driving Licence
• CSCS Card

Knowledge & Experience:

• Extensive expertise in chemical and CO refrigeration systems
• Strong understanding of control systems, programmable logic controllers, and communication infrastructure
• Skilled in both electrical and mechanical aspects of refrigeration
• Experience in commissioning, service, and maintenance operations
• Ability to read, edit, or create electrical and mechanical diagrams (CAD proficiency ideal)
• Awareness of budgeting and cost control

Skills & Traits:

• Excellent communicator with strong diplomatic and collaborative approach
• Ability to train and mentor technical staff
• Analytical thinker with a passion for continuous improvement
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Confident leading service and performance improvements across teams and third-party contractors

Why Join Us?

At Arcus, we pride ourselves on innovation, collaboration, and sustainable performance. You'll work on challenging, meaningful projects and help shape the future of refrigeration within the FM industry - while benefiting from a supportive team and real career progression opportunities.

Apply Today!

Ready to take your technical career to the next level? Join Arcus FM and help deliver smarter, greener refrigeration solutions across the UK.