Referrer Engagement Manager

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Location: London based - Office based 3 days a week/ in field.

Product: Clinical group partnership - Private healthcare facility specialising in day case surgeries.

Who you'll be working for:

Healthcare organisations worldwide need to transform. The old models no longer work, and the system needs to be re-built to meet patient needs effectively and efficiently. This company has developed new models to meet these challenges, including specialised clinic models designed around the patient, supported by teams of internationally renowned doctors.

Their flagship centre - a specialist facility for minimally-invasive day surgery and outpatient diagnostics was founded by doctors and healthcare leaders who believe there is a better way to deliver care. They are driving excellence and improving patient outcomes by breaking down the barriers that exist in today's healthcare system.

This company brings together a management team with deep experience in the development and operation of specialised clinics, strong relationships in key markets and a history of successfully launching innovative new care models.

What you'll enjoy:

• Opportunity to join a fast-growth healthcare company innovating the way patient care is delivered, in partnership with internationally renowned clinicians.
• They have a range of projects in the UK and further afield, with many more to follow - they are building a network of centres all over the world.
• Competitive salary with discretionary performance related bonus

What you'll be doing:

As Referrer Engagement Manager, you will play a pivotal role in enhancing the experience for referrers and external stakeholders. This role blends operational oversight, relationship management, and strategic business development. You will lead efforts to maintain, grow, and evolve the organisation's referral network, positioning their specialists and services as the facility of choice across London and beyond. This role will work across multiple departments, collaborating with senior clinical, commercial team and centre directors to ensure alignment between commercial strategy and patient experience.

You and your team will ensure a seamless, concierge-style referral pathway for GPs, corporate partners, medical secretaries, and external agencies, ensuring these stakeholders experience the same premium service as patients. You will continue to develop the network of referrers the company has built and strategically grow this network through referrer activities, an annual calendar of events, and the education of current and new services via meetings, networking and smaller, more intimate educational style events. You will identify and interpret referral trends and maintain and update the database of referrers within the CRM system. Utilising this data and referrer feedback to report back to centres on activities and performance in line with commercial plans.

Key responsibilities include:

• Strategic Relationship Management: Lead the development and execution of a proactive referrer engagement strategy, building long-term partnerships with GPs, concierge doctors, corporate medical teams, and other stakeholders.
• Supporting Delivery of Beyond Better: Support teams to deliver a seamless, timely, referral process that reflects a commitment to excellence, including Referrer Liaison, dedicated GP enquiries lines, and general bookings teams.
• Team Collaboration & Influence: Work closely with Centre Directors, Health Assessment and Longevity teams, and centre operations to gather feedback and drive continuous improvement of the referrer journey.
• Sales & Growth Focus: Identify new business opportunities and outreach avenues, particularly among referrers with corporate clientele.
• Events Management: Plan and execute a robust commercial events calendar aimed at engaging and expanding our referrer network.

Here's what you need:

• Proven track record in client relationship management within healthcare, luxury services, or high-performance environments.
• Strong sales orientation and ability to grow networks and increase referrals through proactive outreach.
• High emotional intelligence and exceptional communication skills across all levels of seniority.
• Operational mindset with the ability to troubleshoot issues in real-time and implement process improvements.
• Comfortable working in a fast-paced, high-stakes environment with a flexible, service-first approach.
• Familiarity with CRM systems

Nice to have:

• Knowledge of the private healthcare sector, referral processes, and specialist outpatient services.
• Prior experience managing or scaling customer/client engagement programs in a healthcare setting.
• Familiarity with booking platforms, and medical software tools.

Benefits: Private healthcare, 28 days annual leave plus bank holidays, contributory pension scheme, life insurance, flexible working. NO CAR.

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