Recovery Support Volunteer - With Duty Support

Overview

Recovery Support Volunteer - Duty Support. Location: Weymouth. Timing: approximately 8 hours per week. Exact hours are flexible and discussed at interview.

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We deliver high-quality, evidence-based services designed around the real needs of the people we serve. Every year, we support around 125,000 people through over 250 services, supported by 3,500 staff and volunteers.

About Waythrough and the Service

Waythrough aims to help people live safer, healthier, more independent lives. This role supports people facing challenges around mental health, substance use, housing or domestic abuse. REACH Drug and Alcohol Service is the commissioned community drug and alcohol provision for Devon, providing support, interventions and treatments for those wanting to make positive changes to their drug and/or alcohol use, as well as raising awareness and supporting family members.

Responsibilities

• Recovery Support Volunteers can be involved in various aspects of service delivery; front-line, client-facing work with potential focus on a specific area (e.g., group work or Duty support) or a mix of tasks.
• Support people engaged in their Recovery Plan goals with Together.
• Facilitate structured and unstructured group work programmes, both virtually and face-to-face.
• Support and empower individuals to engage in recovery activities, including those provided by Together and the wider community.
• Conduct welfare and check-in phone calls.
• Be the first point of contact for individuals, professionals, or family members and take referrals as appropriate.
• Provide Brief Interventions, including those focused around harm reduction.
• Use Halo (internal case management system) to document sessions and support the team with updates and audits.
• Identify and report any concerns or risks to the Duty staff or Duty Manager.
• Potential to offer 1-1 support to individuals and manage a small caseload from assessment through ongoing recovery support, once confident and competent with supervision.

Personal Qualities and Skills

• Welcoming, friendly, and the ability to put others at ease.
• Good IT and written communication skills.
• Non-judgmental attitude toward people facing challenges related to drug/alcohol use and/or mental health.
• Confident to contact people by email or phone; good time management.
• Team player with ability to work on own initiative and follow instruction.
• Understanding of Waythrough (information available on our website).
• Genuine interest in Waythrough's mission and vision.
• Ability to maintain professional boundaries, adhere to Waythrough policies and media guidelines, engage in supervision, and complete relevant training.

What We Offer

• Meaningful work with opportunities to make a real difference in people's lives.
• Discounts from various schemes and training for personal development.
• Free induction and role-specific training; regular supervision and support from experienced staff.
• Travel reimbursement and agreed expenses; opportunities to meet new people and develop confidence.
• Inclusion and accessibility; equal opportunities employer; adjustments available to enable fair participation.

Application and Additional Information

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds, including those with lived experience of the issues we support. If you need adjustments or support to apply, please email our recruitment team:

To apply, please visit the company website if viewing on an external platform. Closing date information is provided in the job posting. The organisation's recent history includes mergers and expansion to 260 services around England with nearly 3,500 staff and volunteers; our annual reach is around 130,000 people.