Recoveries Subject Matter Expert

Senior Recoveries Handler
Chester (Hybrid)
Competitive Salary + Excellent Benefits

Are you ready to take the next step in your recoveries career with a forward-thinking, supportive, and ambitious team?

At Proximo, the UK's leading provider of specialist and adapted replacement vehicles, we're dedicated to keeping people moving. When vehicles are off the road, we step in with expert support and innovative solutions to ensure our customers stay independent and mobile.

We're looking for a Senior Recoveries Handler to become a key figure within our Recoveries and Invoicing team. Acting as a vital link between team members and leadership, you'll play a critical role in driving departmental performance, supporting colleagues with complex queries, and ensuring a seamless client experience.

Key Responsibilities:

• Managing a complex caseload of pre-issue Credit Hire claims.
• Monitoring outstanding debts and identifying trends to support departmental strategy.
• Handling escalated telephone complaints with professionalism and empathy.
• Providing technical guidance and support across the team, especially in the absence of the Unit Leader.
• Coordinating and assigning daily tasks to keep the team on track.
• Liaising with solicitors, repairers, engineers, and internal departments to support efficient case progression.
• Supporting the implementation of new processes and training new team members.

What we're looking for:

• Strong organisational and time-management skills, with the ability to prioritise effectively.
• Excellent communication skills and the ability to build strong relationships with clients, insurers, and internal teams.
• Ability to manage multiple tasks independently.
• Knowledge of credit hire invoicing and recovery procedures.
• Good understanding of credit hire case law and the ABI General Terms of Agreement.
• Experience with claims management platforms (e.g., CHOX, Verify, Proclaim) is desirable

Why join us?

We're proud to be an Investors in People GOLD standard employer and part of the Inclusive Employers Group. We invest in your development and offer a collaborative and forward-thinking work environment.

• 25 Days Holiday, no working on Bank Holidays, plus your birthday off
• Hybrid working
• Funded Summer and Christmas company events
• Enhanced Paternity and Maternity leave
• Health and Wellbeing programme
• Life insurance
• Retail Cashback Scheme
• Service Reward Scheme
• Cycle to Work Scheme

This role is perfect for someone who is solutions-driven, people-focused, and looking to make an impact in a fast-paced and rewarding environment.

If this sounds like the position for you, apply today , and a member of our recruitment team will be in touch!

Before you go

For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives. We want our people base to match the variety of our customer base. While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity. Our dedication to diversity is authentic, continuously developing, and top-down driven. Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our employees may always give and display their best selves.

We'd love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application process.