Receptionist/Telephonist

We are a friendly team with the surgery allocated in Warner's End, Hemel Hempstead. The practice is looking for a part time receptionist/telephonist, Monday to Friday 08.00am to 11.00am to join our existing team; full training will be given.

Main duties of the job

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

About us

We are a large practice located in Warners End, Hemel Hempstead; new purpose built premises with a full range of facilities and a friendly clinical, administrative and reception team.

Job responsibilities

Main Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Assist with administrative tasks, such as scanning, repeat prescription and patient registrations
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information onto the computer as required.
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Qualifications

• Good customer service skills, both face-to-face and on the phone; attention to detail.
• None.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.